Shipping:

After receiving an order and once the payment is validated, The Boutique Book’s products are shipped after it’s production time has ended. The turnaround time is counted on business days and may be different from product to product.
Turnaround times may be consulted in our catalogue.

FLORICOLOR ships worldwide. Any rights, duties and taxes that may be applied must be paid by the recipient at the time of delivery.

Deliveries are usually completed in a period that may be between 1 and 8 business days after shipping.
For addresses in distant locations, please consider some additional delivery time.

Prices can be found published on your reserved area, at the moment of purchase, on the invoice or through previous contact with us.

Returns and Refunds:

“The Boutique Book” guarantees satisfaction with the manufacture of your order. Within the production chain there are several steps of quality control. However, due to the artisanal nature of the business there may be slight variations in the color of the materials and the manufacture of the products which are considered as their individual personality.

In the remote event of any damaged order or manufacturing defect contact us through your account manager or directly to hello@theboutiquebook.com on the first business day following the reception of the order with pictures of the defect found.
We will correct the situation.

When an order is placed, due to the high level of personalization in each products, “The Boutique Book” cannot cancel it and/or refund the amount spent. Except for the cases expressly described in this returns and refunds policy (any damaged or defective product) we can not accept returns.

Please note that each product ordered from our company is individually produced by different equipments and employers. There may be slight differences between different prints and binding of similar products. We work hard to keep our products as consistent as possible, but the possibility of variations is normal. It is not considered a manufacturing defect and does not justify a new production.

The Boutique Book’s responsibility is limited to the replacement of damaged products without being obliged to pay compensations for delays or collateral damages.

Your product/design is absolutely yours: “The Boutique Book” doesn’t send proofs, edits or changes the content of your files.
This way, there are limitations to the warranty of the products that include:

– Typographical or grammatical errors, unfinished texts or any texts with errors;
– Low resolution of files that may compromise the printed product;
– Design specifications, including product size, organization, style, color and layout;
– Any other creative choices related to the product.

This means that it is your responsibility to review the product’s design before uploading the content for production.
We strongly recommend that you review and ask others to review the design before sending it.
The use of our services assures that you agree to not submit any content without thorough revision and that you are certain that the files uploaded are ready to be printed.

The content of your products is entirely your responsibility and you must ensure that it doesn’t violate the rights of privacy, publicity, copyright, or any other rights of individual persons or entities. Content includes texts, files, design templates, images, photos and other materials.

It is expressly forbidden to include “Published by The Boutique Book” or any other reference that directly or indirectly suggests or implies that “The Boutique Book” is the publisher of the products that you created using the services of the company, without prior authorization.

Products are printed specifically after ordered and we do not store products therefore we cannot accept returns or refunds for any other reason other then the described above.